Privacy Policy

1. Who We Are

Slovenia Tech Solutions Pvt. Ltd. ("SloveCare", "we", "us") operates www.slovecare.in and the SloveCare app. This Privacy Policy explains what personal data we collect, why we collect it, how we protect it, and the choices you have. It applies to patients, attendants, healthcare providers and visitors of our platform.

2. Information We Collect

We collect the following categories of information:

• Account data — name, mobile number, email address, date of birth, gender, city and login credentials.
• Health data — medical history, symptoms, prescriptions, doctor reports, vitals and lab results that you or a healthcare professional upload while using our services.
• Service data — booking details, addresses for home visits/sample collection, payment status, invoices and support interactions.
• Technical data — IP address, device type, browser, pages visited, referring URL and cookies used to keep you logged in and improve the platform.
• Communications — calls, chats and WhatsApp messages with our support desk, recorded or logged for quality and dispute resolution.

3. How We Use Your Information

Your information is used only for the following purposes:

• To create your account, confirm bookings and deliver the services you request (doctor visits, sample collection, medicine delivery, ambulance dispatch).
• To share relevant medical information with the assigned doctor, nurse, phlebotomist or pharmacist strictly for delivering your care.
• To send booking confirmations, reminders, invoices, reports and service-related notifications.
• To process payments, refunds and to prevent fraud or misuse.
• To comply with legal obligations, including record-keeping required under telemedicine and pharmacy rules applicable in India.
• To improve the platform through aggregated, de-identified analytics.

4. Health Data & Confidentiality

Health information is sensitive personal data. Access is restricted to healthcare professionals directly involved in your care and authorised SloveCare personnel on a need-to-know basis. Lab reports and prescriptions are shared only with you and the professionals treating you — they are never sold or used for advertising.

Healthcare providers on the platform are contractually bound to maintain patient confidentiality consistent with their professional obligations.

5. Sharing & Disclosure

We may share your information with:

• Assigned healthcare professionals (doctors, nurses, compounders, caretakers, phlebotomists) for service delivery.
• Partner pharmacies for fulfilling medicine orders and diagnostic labs for processing samples.
• Payment gateway partners to complete transactions securely.
• Government or law-enforcement authorities when required by law or a valid order.

6. Data Security

We use industry-standard measures — encrypted transmission (HTTPS), access controls, role-based permissions and secure storage — to protect your data against unauthorised access, alteration or loss. While no system is completely secure, we continuously review and strengthen our safeguards.

7. Data Retention

Account and booking records are retained for as long as your account is active and thereafter as required by applicable law (including limitation periods under consumer and tax laws). Medical records linked to a consultation are retained to maintain continuity of care. You may request deletion of your account and associated personal data, subject to legal retention requirements.

8. Your Rights

Under applicable Indian law (including the Digital Personal Data Protection Act, 2023) you have the right to:

• Access and receive a copy of the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Withdraw consent for optional processing (such as marketing messages).
• Request deletion of your account and personal data, subject to legal obligations.
• Grievance redressal — write to our Grievance Officer at info@slovecare.in; we respond within the time prescribed by law.

9. Cookies

SloveCare uses essential cookies to keep you logged in, remember preferences and secure your session. You can control cookies through your browser settings; disabling essential cookies may affect login and booking functionality.

10. Children

Bookings for minors may be made by a parent or legal guardian. Health data of minors is processed only in connection with the care requested by the guardian.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified on the platform or via your registered contact details. The "Last updated" date at the top of this page reflects the latest revision.

12. Contact & Grievance Officer

Grievance Officer, Slovenia Tech Solutions Pvt. Ltd. (brand: SloveCare), 33, Ambawadi, Near Choudhary Guest House, Udaipur, Rajasthan — 313004. Email: info@slovecare.in | Phone: +91 73759 24818.