Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") govern your use of the SloveCare website (www.slovecare.in) and mobile application operated by Slovenia Tech Solutions Pvt. Ltd. ("SloveCare", "we", "us"). By accessing, browsing or booking any service on SloveCare, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree with any part of these Terms, you must not use the platform. We may update these Terms from time to time; continued use after changes constitutes acceptance of the revised Terms.

2. Services Offered

SloveCare is a home healthcare marketplace that connects patients with independent, verified healthcare professionals and partners. Our services include:

• Doctor home visits and video/teleconsultations
• Compounder and home nursing care at your residence
• Elderly caretaker and physiotherapy services
• Diagnostic lab tests with free home sample collection
• Prescription medicine delivery
• 24/7 emergency ambulance (SOS) dispatch and blood bank search assistance

3. Account & Eligibility

You must be at least 18 years of age and competent to contract under the Indian Contract Act, 1872 to book paid services. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

The information you provide (name, phone number, address, medical history, prescriptions) must be accurate and complete. SloveCare may suspend or terminate accounts found to be fraudulent, abusive, or in violation of these Terms.

4. Bookings, Payments & Pricing

All appointments are confirmed only after successful booking on the platform. Prices displayed for visits, tests and medicines are inclusive of applicable taxes unless stated otherwise. Final pricing for a service is shown to you before you confirm the slot — there are no hidden charges.

Payments can be made through the payment methods offered on the platform (UPI, cards, net banking, wallets or cash to the provider where available). SloveCare is not responsible for any bank or payment-gateway delays beyond its control.

5. Cancellation & Refunds

Appointments cancelled more than 60 minutes before the scheduled time are eligible for a full refund to the original payment method. Cancellations within 60 minutes of the scheduled slot may attract a convenience cancellation fee of up to 50%, which compensates the dispatched healthcare professional.

If a verified professional does not arrive or the service is not delivered as booked, you are entitled to a full refund. Refund timelines and medicine return conditions are detailed in our Refund & Cancellation Policy.

6. Medical Disclaimer

SloveCare is a technology platform; we do not practise medicine. Consultations, prescriptions, diagnoses and clinical decisions are provided solely by independent, registered medical practitioners. Information available on the platform is for general awareness and does not substitute an in-person medical examination.

In a medical emergency, always call your local emergency number (108 / 102) first. Our SOS ambulance dispatch is an assistive feature and not a guarantee of ambulance arrival time.

7. User Responsibilities

You agree not to misuse the platform or the services of healthcare professionals listed on it. Specifically, you shall not:

• Provide false identity, prescription or payment information
• Harass, abuse or physically harm any healthcare professional visiting your premises
• Resell or redistribute medicines, tests or services booked through SloveCare
• Upload content that is unlawful, obscene or infringes third-party rights
• Attempt to gain unauthorised access to any part of the platform or user data

8. Intellectual Property

All content on SloveCare — including logos, design, text, graphics, software and databases — is the property of Slovenia Tech Solutions Pvt. Ltd. or its licensors and is protected under applicable intellectual property laws. No content may be copied, reproduced or used commercially without our prior written permission.

9. Limitation of Liability

To the maximum extent permitted by law, SloveCare shall not be liable for any indirect, incidental, special or consequential damages arising out of the use of the platform or services. Our aggregate liability for any claim arising out of or relating to the services shall not exceed the amount you paid for the specific service giving rise to the claim.

SloveCare acts solely as an intermediary under the Information Technology Act, 2000 and is not responsible for the professional conduct, advice or acts/omissions of independent healthcare providers listed on the platform.

10. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at Udaipur, Rajasthan.

Consumer complaints may also be filed as per the Consumer Protection Act, 2019 through the National Consumer Helpline (1915) or the appropriate consumer forum.

11. Contact

Slovenia Tech Solutions Pvt. Ltd. (brand: SloveCare), 33, Ambawadi, Near Choudhary Guest House, Udaipur, Rajasthan — 313004. Email: info@slovecare.in | Phone: +91 73759 24818.